Emergency Plumbers LLC
  1. Introduction

This Privacy Policy describes how Emergency Plumbers LLC (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our services – plumbing, including customer service, plumbing consultations (“Services”).

  1. Information We Collect

We collect several types of information for various purposes to improve our Services to you.

  • Information You Provide Directly:
    • Contact information (name, email address, phone number, address)
  • Information Collected Automatically (via the online contact form):
    • Contact information (name, email address, phone number)
  1. How We Use Your Information

We use the information we collect for various purposes, including:

  • Identify a way to connect with you – return calls, respond to your inquiries and requests, inform you of more exact time of our mechanic arriving, ask additional information about the plumbing work needed. For that purpose we use the name, phone number and, or email address.
  • Physically arrive at the address to perform the Services. For that purpose we use the physical address you provide.
  • Keep billing address for accounting and bookkeeping purposes. We perform electronic billing. We keep the billing address for bookkeeping and accounting purposes, for example to follow up with paper bill when needed.
  1. Sharing Your Information

We may share your information with third-party service providers who assist us in operating our Services (e.g., an online  (SaaS) billing, bookkeeping, customer relationship management system). These providers are obligated to protect your information and use it only for the purposes we have specified (bookkeeping, customer service).

We will not share your information with third parties for marketing purposes. We may disclose your information if required by law or to protect our rights.

  1. SMS Opt-In Sharing

We do not share your SMS opt-in choices. We do not sell or give out your phone number to anyone for the purpose of them communicating to you by SMS text messages.

  1. Your Choices

You have choices regarding your information:

  • Opt-out of text messages You can unsubscribe from us contacting you by text message by texting STOP to any message from us or to our main business phone number. You can text HELP to any message from us or our main business phone number to get additional information.
  • Access and update your information You can contact us to request access to or update your information.
  1. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will also retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  1. Children’s Privacy

Our Services are not directed to children under [18]. We do not knowingly collect personal information from children.

  1. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure.

  1. Data Storage

We store data, on paper media, in our office located in the US. We store data on electronic media with a major online  (SaaS) billing, bookkeeping, customer relationship management system based in the US, expected to comply with all applicable rules and regulations.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@ emergencyplumbersllc.com or (404) 882 – 2499.